Real humans, reasonable response times, no ticket numbers. Most answers are below — if you can't find what you're looking for, email us and we'll write back personally.
We read every email. Typical reply within 24 hours (usually sooner).
Open MagicDay and tap Settings → Unlock MagicDay Premium. Choose the Annual plan to start your 3-day free trial. You'll only be charged if you stay past the trial window — cancel any time before then and you won't pay a thing.
The free trial is available once per Apple ID. Lifetime is a one-time purchase and doesn't include a trial (there's nothing to trial — it's yours forever).
Subscriptions are managed by Apple, not by us. To cancel:
You'll keep access until the end of your current billing period. We never auto-renew after you cancel.
Sign into the new device with the same Apple ID you used to buy MagicDay, then:
Your Lifetime / Annual / Disneyland purchases will reactivate immediately. If it doesn't work, email us and we'll sort it out.
All App Store purchases are refunded by Apple directly. Request a refund at reportaproblem.apple.com within 90 days of purchase.
If Apple declines and you feel strongly the app didn't deliver, email us and we'll see what we can do.
Annual ($19.99/year) — includes a 3-day free trial. Renews each year. Cancel any time. Best if you want to try MagicDay before committing.
Lifetime ($39.99 one-time) — pay once, yours forever. Pays for itself in 2 years. Best if you're confident you'll use MagicDay for multiple trips.
Both unlock the same features. The Disneyland add-on is a separate one-time unlock.
Wait times are sourced from a live aggregator and refresh every few minutes. A few reasons times might look off:
If a specific ride is consistently showing a wait time that looks wrong, email us with the park + ride name and we'll investigate.
MagicDay ships with Walt Disney World support. The Disneyland add-on is a separate one-time unlock that adds Disneyland Park and Disney California Adventure.
To unlock: Settings → Destination → Switch to Disneyland. You'll be prompted to purchase the add-on. It's a non-subscription, one-time unlock — no recurring charge.
Check that notifications are enabled:
Dining and Lightning Lane watches only fire when availability is detected by our backend. If nothing has become available yet, you won't get a notification — which is the correct behaviour.
The optimiser weighs live wait times against walking distance. A few tips:
Yes. Park maps, attraction details, resort information, and your route are cached on first load. When you're offline:
Wait time updates, weather, and dining/LL watch alerts all require a connection.
Most of your data lives on your device. To clear it: iPhone Settings → General → iPhone Storage → MagicDay → Delete App. Everything stored locally is removed.
For any data held on our servers (push notification tokens, dining/LL watch subscriptions), email hello@magicday.today from the address linked to your account and we'll delete it within 30 days as required by GDPR/CCPA.
Read our full Privacy Policy.
No. We don't sell your data, show adverts, or use third-party advertising trackers. We use Apple's privacy-preserving analytics to understand which features are popular — you can turn this off at any time in iPhone Settings → Privacy → Analytics & Improvements.
Full details in our Privacy Policy.
No. MagicDay is an independent companion app. We are not affiliated with, endorsed by, or sponsored by The Walt Disney Company. Walt Disney World®, Disneyland®, and related marks are registered trademarks of Disney Enterprises, Inc.
MagicDay supports iPhone running iOS 17 or later. Some features (Dynamic Island Live Activity for route progress) require iPhone 14 Pro or newer.
An Apple Watch companion and Android version are planned for a future release.
Email hello@magicday.today with as much detail as you can — what happened, what you expected, your iPhone model, and iOS version. Screenshots and screen recordings help enormously.
We're a small team and we read everything. Typical reply within 24 hours.